Introduction
Douglas Joshua respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and safeguard your information when you visit our website or engage with our services.
Who We Are
Douglas Joshua is an estate agency providing residential property services, including sales, lettings and valuations. For the purposes of UK data protection law, Douglas Joshua is the data controller responsible for your personal data.
What Information We Collect
We may collect and process the following personal information:
- Your name, email address and telephone number
- Details submitted via contact or enquiry forms
- Property requirements, preferences and search criteria
- Records of correspondence and communications
- Technical data such as IP address, browser type and website usage
How We Use Your Information
We use your personal data to:
- Respond to your enquiries and provide requested information
- Arrange property viewings, valuations and appointments
- Provide relevant property updates and marketing (where you have opted in)
- Improve our website, services and customer experience
- Comply with legal and regulatory requirements
Legal Basis for Processing
We process your data under the following lawful bases:
- Your consent
- Performance of a contract or pre-contract steps
- Compliance with legal obligations
- Legitimate interests in operating and improving our business
Marketing Communications
Where you have given consent, we may contact you with property updates or relevant services. You can unsubscribe or withdraw your consent at any time by contacting us or using the unsubscribe link in communications.
Sharing Your Data
We do not sell your personal data. We may share your information with:
- Professional partners such as solicitors, mortgage brokers and surveyors
- IT and website service providers
- Regulatory authorities where required by law
All third parties are required to handle your data securely and in accordance with data protection laws.
Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss or misuse.
Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes it was collected for, including legal, regulatory and reporting requirements.
Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Object to or restrict processing
- Withdraw consent at any time
To exercise your rights, please contact us using the details below.
Cookies
Our website uses cookies to enhance your browsing experience and analyse site performance. You can control or disable cookies through your browser settings.
Third-Party Content
This website may include links or embedded content from third-party websites. We are not responsible for their privacy practices.
Contact Details
If you have any questions about this Privacy Policy or your personal data, please contact:
Douglas Joshua
Email: hello@douglasjoshua.com
Phone: 01279 802802
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page.